§-Quick questions
VICBusiness ManagementUnit 4: Transforming a business
Quick questions on Senge's learning organisation and implementing change (VCE Business Management Unit 4)
5short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is senge's learning organisation?Show answer
Peter Senge's The Fifth Discipline (1990) describes the "learning organisation" - a business with the capacity to continuously learn and adapt. Senge identifies five disciplines that distinguish learning organisations.
What is leadership during change?Show answer
Different change contexts call for different leadership styles (see the management styles dot point).
What is low-risk: Coles automated DC rollout?Show answer
Coles communicated the strategic rationale, consulted with the relevant unions (United Workers Union, RAFFWU), offered voluntary redundancy, retrained redeployable staff and phased the cutover (Kemps Creek first, then Truganina). The change went live with limited operational disruption and modest reputational impact.
What is high-risk: Qantas baggage-handler outsourcing?Show answer
Qantas mandated the outsourcing of 1,700 baggage handlers without genuine consultation, motivated in part by avoiding future industrial action. The Federal Court (2021) and High Court (2023) ruled the outsourcing unlawful. Damages settlements approached $120 million by 2024.
What are generic "change management is hard" answers?Show answer
Use named techniques (consultation, retraining, voluntary redundancy, phased rollout) and named theorists (Senge, Lewin).
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