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VICBusiness ManagementQuick questions
Unit 4: Transforming a business
Quick questions on KPIs and Lewin's force field analysis (VCE Business Management Unit 4)
12short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the nine KPIs in the study design?Show answer
VCAA names nine KPIs that managers use to assess business performance and identify the need for change.
What is trend analysis and benchmarking?Show answer
A single-period KPI says little. Three analytical perspectives matter.
What is kPI interpretation in practice?Show answer
Telstra's experience through 2022-2024 illustrates how multiple KPIs combine to signal change need:
What is lewin's force field analysis?Show answer
Kurt Lewin (1947) proposed that any change situation is the result of two opposing sets of forces.
What is worked Australian example?Show answer
Telstra's T25 strategy (2022-2025) is an instructive force field analysis.
What is driving forces?Show answer
Push for change - market pressure, technology opportunity, regulatory change, financial necessity, leadership ambition.
What is restraining forces?Show answer
Resist change - employee fear, capital cost, technology risk, union opposition, customer disruption, cultural inertia.
What is plan?Show answer
Identify driving and restraining forces, then evaluate manageability and likely outcome.
What is treating one KPI in isolation?Show answer
KPIs interact - a market-share decline matters more if net profit and customer complaints are also moving in the wrong direction.
What is using Lewin's analysis as a checkbox?Show answer
Marks come from identifying specific driving and restraining forces and the manager's response to each, not just naming the model.
What is confusing absenteeism and turnover?Show answer
Absenteeism is days lost while employed; turnover is people leaving. Both are study-design KPIs.
What is forgetting workplace accidents as a KPI?Show answer
WHS performance is a study-design KPI; an upward trend signals safety-system failure. :::