§-Quick questions
VICBusiness ManagementUnit 3: Managing a business
Quick questions on Key elements of operations and strategies to improve operations (VCE Business Management Unit 3)
6short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the operations system?Show answer
Operations transforms inputs into outputs through processes.
What are manufacturing v service operations?Show answer
Manufacturing and service operations have systematically different characteristics.
What are the seven operations-improvement strategies?Show answer
VCAA names seven strategies a business uses to improve operations.
What are inputs?Show answer
Resources used by the operations process. The categories.
What are processes?Show answer
The transformation activities. Vary widely by industry - production-line assembly in manufacturing, customer-facing service delivery in services, batch processing in food production.
What are outputs?Show answer
What the operations process delivers - tangible products (manufacturing) or intangible services (banking, education, healthcare). Outputs include the core product plus the supporting service (warranty, technical support, customer service).
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