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VICBusiness ManagementQuick questions
Unit 3: Managing a business
Quick questions on Key elements of operations and strategies to improve operations (VCE Business Management Unit 3)
12short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the operations system?Show answer
Operations transforms inputs into outputs through processes.
What is manufacturing v service operations?Show answer
Manufacturing and service operations have systematically different characteristics.
What is the seven operations-improvement strategies?Show answer
VCAA names seven strategies a business uses to improve operations.
What is corporate social responsibility in operations?Show answer
The study design highlights CSR as a cross-cutting consideration. Examples of CSR in operations:
What is inputs?Show answer
Resources used by the operations process. The categories.
What is processes?Show answer
The transformation activities. Vary widely by industry - production-line assembly in manufacturing, customer-facing service delivery in services, batch processing in food production.
What is outputs?Show answer
What the operations process delivers - tangible products (manufacturing) or intangible services (banking, education, healthcare). Outputs include the core product plus the supporting service (warranty, technical support, customer service).
What is plan?Show answer
Pick Cochlear (a real Australian high-end manufacturer); cover three strategies, benefits, costs and a verdict.
What is confusing quality control and quality assurance?Show answer
Control is inspection at the end; assurance is process certification (ISO 9001).
What is treating lean management as just JIT?Show answer
Lean is a philosophy with seven wastes and multiple practices. JIT is one element.
What is listing strategies without trade-offs?Show answer
Markers want benefits and costs. Global sourcing lowers cost but raises supply-chain risk.
What is forgetting CSR considerations?Show answer
The study design explicitly cross-references CSR to operations decisions. Have one CSR example per strategy. :::