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NSWBusiness StudiesQuick questions
Topic 1: Operations
Quick questions on Operations strategies and performance objectives (HSC Business Studies)
7short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the six performance objectives?Show answer
Operations performance is measured against six objectives. Different businesses prioritise different combinations.
What is operations strategies in the syllabus?Show answer
New product or service design and development brings new outputs to market. Good operations design considers the four Vs (volume, variety, variation, visibility) at the outset, and integrates with marketing (what the customer wants), finance (what it costs to build), and HRM (skills required).
What is plan?Show answer
Pick one business (Coles); pick two strategies (technology and supply chain management); structure into intro, strategy 1, strategy 2, judgement.
What is treating JIT as a free win?Show answer
JIT lowers working capital but raises supply-chain risk. Always mention the trade-off.
What is confusing quality control, quality assurance and TQM?Show answer
Control = inspect at end. Assurance = certify the process. TQM = whole-organisation culture.
What is forgetting overcoming resistance to change?Show answer
It is in the syllabus but often skipped. Have a one-paragraph answer ready (communicate, train, incentivise).
What is generic supply-chain answers?Show answer
SCM should be applied to a named business. "Better SCM" is meaningless without a real supplier relationship or DC investment. :::
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