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QLDBusiness StudiesQuick questions
Unit 4: Business evolution
Quick questions on Leadership and stakeholder management during change (QCE Business Unit 4)
13short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is leadership styles during change?Show answer
Multiple leadership frameworks describe styles relevant to change. The most commonly examined.
What is choosing the leadership style?Show answer
The right style depends on the context.
What is stakeholder management during transformation?Show answer
Major transformations affect multiple stakeholder groups. Successful change requires deliberate management of each.
What is role of corporate communication?Show answer
Corporate communication is the strategic discipline of communicating with all stakeholders. During transformation it covers:
What is worked Australian examples?Show answer
Vicki Brady, Telstra (T25, 2022 onwards). Predominantly transformational leadership. Articulated a clear vision of a simpler, more customer-focused, digital-first Telstra. Modelled customer-centric behaviour personally. Invested in leadership development to build the cadre capable of carrying the change.
What is vicki Brady, Telstra?Show answer
Predominantly transformational leadership. Articulated a clear vision of a simpler, more customer-focused, digital-first Telstra. Modelled customer-centric behaviour personally.
What is mike Cannon-Brookes and Scott Farquhar, Atlassian?Show answer
Transformational and servant leadership combined. The "open and no bullshit" value sets the tone; the founders model the behaviour. Stakeholder management for employees through extensive culture investment; for customers through product-led-growth approach; for the broader community through Pledge 1 percent and visible climate activism (Cannon-Brookes's Grok Ventures investments in renewable energy and AGL).
What is australia Post in the post-Christine Holgate period?Show answer
A case of leadership and stakeholder-management failure - the public removal of CEO Holgate over the four Cartier watches damaged executive talent attraction, employee engagement and customer trust. The subsequent CEO transitions illustrate the importance of stakeholder management at the executive level.
What is plan?Show answer
Cover the leadership style, the stakeholder management for each group, and the corporate-communication approach.
What is listing stakeholder groups without management practices?Show answer
Marks come from the practices, not the enumeration.
What is forgetting suppliers as a stakeholder group?Show answer
Suppliers are often overlooked in transformation analysis but are materially affected.
What is treating communication as a one-way activity?Show answer
Good corporate communication includes feedback mechanisms.
What is generic "communicate clearly" answers?Show answer
Specific channels and practices earn higher marks. :::