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QLDBusiness StudiesQuick questions
Unit 2: Business growth
Quick questions on Operations processes and productivity for a growing business (QCE Business Unit 2)
6short Q&A pairs drawn directly from our worked dot-point answer. For full context and worked exam questions, read the parent dot-point page.
What is the operations process?Show answer
Operations is the function that produces the good or service the business sells. It is modelled as a transformation of inputs into outputs.
What is adding value?Show answer
Operations adds value when the output is worth more to the customer than the cost of the inputs. A growing business looks for ways to add more value (better features, faster delivery, higher quality) without a proportional rise in cost, because the gap between value created and cost incurred is where margin and growth come from.
What is quality management?Show answer
Quality means fitness for purpose - meeting customer expectations consistently. There are three main approaches, increasing in scope.
What is q1?Show answer
Draw and label the inputs-transformation-outputs operations model, giving one example of each stage for a cafe. [3 marks]
What is q2?Show answer
A workshop produces 320 units using 80 labour hours. Calculate labour productivity. Then state two ways the business could raise it.
What is q3?Show answer
Explain how investing in technology can improve both productivity and quality for a growing business, and link each to a growth objective. [4 marks]
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